Tel: 0115 982 1717

Collington Way, West Bridgford, Nottingham, Nottinghamshire, NG2 7LR

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Practice News

30 Jul 2016

Practice Extension

Many of you will have noticed that we have been having building works at the practice for the last few months. Many thanks to Nick Berridge and his team at Smalley Construction who have done a first class job with the absolute minimum of disruption to our day to day work. It has all been remarkably trauma free although the last few things such as flooring, decoration and new work surfaces in the original building could still prove to be tricky!

The works have allowed us to upgrade many of our existing facilities. We now have more kennels space in a much more spacious room, the same applies to our cattery space, which, as always, is separate from the kennels. We have also fitted 2 larger cat cages for longer term in-patients. We have relocated our isolation ward for infectious disease cases and now have a fenced, washable yard for the safe exercising of dogs. We have built a new imaging room which is much more spacious- a dental X-ray unit is set to be installed and we have bought a new ultrasound scanner which can perform more complex scans including of the heart. We have also created a lot more storage space which should help us to keep everything tidy. Ultimately we will have a third consulting room which will give us more flexibility to run multiple appointments at the same time.

Customer Experience

All the changes are part of a continual drive to improve the service that we offer- this newsletter is yet another. Hopefully our newsletters will be a source of useful information as well as updating you on news from the practice. We also post regularly on Facebook with pictures of patients as well as links to useful information and amusing stories.  We are particularly interested in making your 'customer experience' consistently excellent- for instance we are currently trying to make sure that every client receives an estimate of treatment cost before they give consent. If you have any ideas or feedback about our customer service please let us know.

Loughborough Dog Trust

For the last 4 years we have provided off-site veterinary cover for the Dogs Trust rehoming centre at Wymeswold, treating more seriously ill dogs, taking X-rays and performing more complex operations. During that period we have developed an excellent working relationship so we were delighted and honoured to be asked to provide the on-site veterinary cover as well. This means that all the dogs at the centre are under our care and we will spend at least 2 whole days and 2 afternoons at the centre every week checking them over and treating them. This is a very exciting new development for the practice leading us into the new area of shelter medicine. As a result of the additional workload we are seeking to recruit a fourth veterinary surgeon.

Bill is off to Bosnia for a week in September to help train local vets.

Aside from this new development, and part of our increasingly close ties with the Dogs Trust, Bill is going to Bosnia in September as a tutor on a Dogs Trust sponsored training course teaching Bosnia vets how to neuter dogs. There will be more information about Bill's trip in the coming newsletters.

Exciting Staff News

We do have some exciting staff news as Emma Orton, one of our vets, is expecting a baby in January. Our congratulations and best wishes go to her and her partner Jo- we will keep you updated with developments via future newsletters.